SHOPEE

seller channel

1. Introduction

1.1. Welcome to the SHOPEE platform (including the SHOPEE website and mobile application) operated by SHOPEE Co., Ltd. and its affiliates (collectively and individually "SHOPEE", "they", "them" and "they" me) , or "our"). SHOPEE takes its information security responsibilities seriously in accordance with the provisions of Personal Information Privacy Protection Law (“Privacy Law”) and is committed to respecting the privacy and interests of all users on our website and mobile applications (“Platform”) (we collectively refer to the Platform and the “Platform”). the services we provide, as described in our platform). I am "service"). User is a person who registers an account with us to use the Services, including buyers and sellers (collectively, "User", "You" or "Your"). We recognise the importance of the personal data you entrust to us and believe that it is our responsibility to properly manage, protect and process your personal data. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose and/or process the personal data we collect. Both now and in the future, and to help you make an informed decision before providing us with any of your personal data. . We recognise the importance of the personal data you entrust to us and believe it is our responsibility to properly manage, protect and process your personal data. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose and/or process the personal data we collect. Both now and in the future, and to help you make an informed decision before providing us with any of your personal data. . We recognise the importance of the personal data you entrust to us and believe it is our responsibility to properly manage, protect and process your personal data. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose and/or process the personal data we collect. Both now and in the future, and to help you make an informed decision before providing us with any of your personal data. .

1.2 "Personal data" or "personal data" means data that can identify an individual, whether true or not, or from such data and information that an organization possesses or has the ability to access. Common examples of personal data might include name, national ID number, and contact information.

1.3 By using the Services, registering for our account or accessing the Platform, you acknowledge and agree that you accept this Policy, the methods, requirements and/or policies described in this Privacy Policy and hereby consent to our collection, use, disclosure and/or Process your personal data as described herein. If you do not agree to the onsent to the processing of your personal data described in this policy, please do not use our services or visit our factory or website. If we change our Privacy Policy, we will notify you, including by posting such changes or revised Privacy Policy on our Platform. to the extent permitted by law, your continued use of the Services or Platform, including your transactions,

1.4. This Policy applies in conjunction with any other applicable notices, contractual terms and consent terms in relation to our collection, storage, use, disclosure and/or processing of your personal data. Unless we expressly state otherwise, you do not intend to override such notices or the terms otherwise state.

1.5. This policy applies to sellers and buyers of services, unless expressly stated otherwise.

2. When does SHOPEE collect personal data?

2.1. We will/may collect personal data about you:

● when you register and/or use our services or platforms, or when you open an account with us;

● when you submit any form online or otherwise, including an application or other form related to any of our products and services;

● when you enter into any agreement or provide other documents or information related to your interactions with us,

or when you use our products and services;

● when you interact with us, such as by telephone (which may be recorded), letters, faxes, face-to-face meetings,

emails and social media platforms;

● When you use our electronic services, or interact with us through our platform or website or services. This

includes through cookies, which we may deploy when you interact with our platform or website;

● When you allow information to be shared with our app or platform on your device

● when you link your SHOPEE account to your social media account or other external account or use other social

networking features in accordance with the provider’s policies

● when you transact through our services;

● when you provide us with feedback or complaints;

● when you sign up for a contest; or

● When you submit your personal data to us for any reason.

The above cases are not an exhaustive list of cases and only outline some of the more common situations in which your personal data may be collected.

3. What data will SHOPEE collect?

3.1. Personal data SHOPEE may collect includes:

● full name;

● email address;

● date of birth;

● billing and/or shipping address;

Bank Account and Payment Information

● telephone number;

● gender;

● Information sent from or about the device used to access our Services or Platform

● information about your network and the people and accounts you interact with;

● images or audio or video;

● Government-issued identifying or other information for our legal review, customer identification, information

verification, or fraud prevention purposes

● communications or communication data, such as your preferences for receiving advertising communications from us or third parties, communication preferences and history of communications with us, our service providers and other third parties;

● usage and transaction information, including details of your search history, transactions, advertising and display

interactions with the Platform, and related products and services;

location data

● any other information when users log in to use our services or platforms, and when users use services or platforms,

and how users use our services or platforms; and

● Aggregated data on the use of User Content.

3.2 You agree not to provide us with any inaccurate or misleading information and you agree to notify us of any inaccurate or misleading information. We reserve the right, in our sole discretion, to request other necessary documents to verify the information you provide.

3.3. If you log in as a user of our Platform using your social network account (“Social Network Account”), link your account to your social network account or use any SHOPEE social network features, we have the right to access

3.4 If you do not want us to collect the above personal information/data, you can opt-out at any time by notifying our Data Protection Officer in writing. For more information on content, see "How do you withdraw your permission to delete your name, request access, or correct the information you provide us?" down here. Please note, however, that refusing or withdrawing our consent to collect, use or process your personal data may affect your use of the Services and Platform. For example, location services won't work if you don't allow apps to access your location.

4. Collection of other data4.1 As with most websites and other mobile applications, the information sent by your device may include your data, to, your mobile device's IP address, computer/mobile device operating system, browser type, mobile device type, mobile device characteristics, device identifiers Uniform Device Identifier (UDID) or Mobile Equipment Identifier (MEID) ), the reference address of the website (if any), the pages you have visited on the website or the application of our mobile device usage and time of visit, and sometimes "cookies" (which can be disabled using your browser preferences), to Helps websites remember your last visit. If you are logged in, this information is associated with your personal account. This information is also included in anonymous statistics to help us understand how our visitors use our website.

4.2 Our mobile applications may use technologies such as GPS, Wi-Fi, etc. to collect accurate information about the address of your mobile device. We collect, use, disclose and/or process this information for one or more purposes, including but not limited to location-based services where you request or transmit content. To relate to you based on your location or to allow you to share your location with other users as part of the services provided by our mobile application. For most mobile devices, you can withdraw your consent for us to collect this information based on your location through your device settings. If you have any questions about how to disable location services on your mobile device,

4.3 Most similar information (including but not limited to IP address) sent to us when you view a page on our website or mobile application, when you view content and advertisements on our platform or through the Services, and when you access other software , operating system, etc.); however, rather than page views, your device sends us information about the content, ads viewed and/or software installed on the Services and Platform and when it was installed.

5. Cookies

5.1 We or our Authorised Service Providers and our advertising partners may occasionally use "cookies" or other

These features will help us improve the platform and the services we offer, help us recommend new services and when you use the Services or the Platform or access visits, count people and track people within our Platform Activity. We may associate cookie information with personal data. Cookies are also associated with information about what you choose to purchase and the websites you visit. This information is used to track your shopping cart, provide ilored to your interests, enable advertising serving partners to serve advertisements on pages over the You can refuse the use of cookies by selecting the appropriate settings on your browser or device. Please note, however, that if you do this, you may not be able to use the full functionality of the Platform or our Services.

6. How do we use the information you provide to us?

6.1 We may collect, use, disclose and/or process your personal data for the following purposes:

● to review and/or process your applications/transactions with us or your transactions or communications with third parties through the Services;

respond to, process, settle or complete transactions and/or respond to your requests for certain products and services and notify you of service issues and unusual activity and account changes;

● Enforce our Terms of Service or any applicable End User License Agreement;

● protect personal safety and the rights, property or safety of others;

● assess and determine your credit and risk profile and eligibility for credit products;

● to process or facilitate customer service, execute your instructions, resolve or respond to any inquiries submitted (or intended to be submitted) by you or on your behalf

● contact or communicate with you by phone, text and/or fax message, email and/or mail or otherwise to manage and/or manage your relationship with them or your use of our services, such as communicating to you about ASHOPEEinistrative document or notice, which may include disclosure of certainpersonal data about you to provide such documentation and on packages/envelopes;users to interact or communicate with you or view some of your activities on the platform, including dia on the platform when other users send you private messages or post comments about you on the platform or link to your usage Function;

● conduct research, analysis and development activities (including but not limited to data analysis, surveys, product and service development and/or characterization), analyze how you use our services, recommend p

● conduct other tests and surveys to verify the size and composition of the target audience and to understand their experience with SHOPEE Services;

● for marketing and promotional purposes, in which case, to send you marketing and promotional information related to products and/or services (including but not limited to third-party products and/or services) through various means and communications and Materials SHOPEE may collaborate with or cooperate with) SHOPEE (and/or its affiliates or related companies) may sell, market or promote SHOPEE, whether such products or services exist now or are created in the future.

You can unsubscribe from marketing communications at any time using the unsubscribe function in electronic marketing materials. We may use your contact information to send newsletters and/or communication materials from us or our related companies;To respond to legal process or to comply with or in accordance with applicable law, and as required by any governmental agency or in any jurisdiction, or when we believe in good faith that disclosure is necessary, including, without limitation, to satisfy a meeting of any request to SHOPEE or Disclosure requirements (including, where applicable, display of your name, contact details and company details) that are legally required by the relevant SHOPEE company or affiliate;in accordance with legal or regulatory obligations or our risk control procedures (which may be required by law or which we may have applied);

Check our services or SHOPEE eventsTo prevent or investigate any actual or suspected fraudulent activity, fraud, unlawful conduct, omission or misconduct

of our Terms of Service, whether in connection with your use of our Services or in connection with any matter arising out of your relationship with us;

● Respond to any actual threats or claims against SHOPEE or other requests for content that violates third-party regulations;

● store, host, back up your personal data (whether for disaster recovery or otherwise);

Process and/or facilitate transactions in commercial assets or potential commercial asset transactions where such transactions involve SHOPEE as a party or only one company. SHOPEE's companies or affiliates as a party to or related to

SHOPEE and/or any party or more Rcompanies or affiliates of hea, such as parties, and may include other third-party

organizations in such transactions. "Business Asset Transaction" means any purchase, sale, lease, merger,

consolidation or any other acquisition, liquidation or financing of an Entity or a portion of an Entity, or any

business or property of an Organization; and/or

● any purpose for which we notify you when we obtain your permission.

(collectively, the "Purpose")

6.2 You acknowledge, authorize and agree that such access, retention or disclosure is deemed necessary and reasonable by SHOPEE by law or court order or by any other governmental or regulatory authority having jurisdiction over SHOPEE or

its affiliates or for good reason. (a) to comply with legal process; (b) to comply with the requirements of any governmental or regulatory authority having jurisdiction over SHOPEE or its related affiliates; (c) to enforce our Terms of Service or this Privacy Policy; (d) to respond any claim against SHOPEE or its related affiliates that is deemed frivolous or actual, or any other claim that any content infringes the rights of a third party; (e) respond to your customer service requests; (f) protect SHOPEE or its affiliates , the rights, property or personal safety of users and/or the public.

6.3 As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances, the above-mentioned purposes may not arise. However, we will notify you of such other purposes upon obtaining your consent, unless the Personal Information Privacy Protection Act provides or is permitted by law for applicable data processing without your consent.

7. How SHOPEE protects and stores customer information

7.1 We implement various security measures and make every effort to ensure the security of your personal data on our

systems. Users' personal data is stored behind a secure network and can only be accessed by certain employees who have

special access rights to our systems. But, of course, absolute security cannot be guaranteed.

7.2 We will maintain personal data in accordance with the provisions of the Personal Information Privacy Protection

Act and/or other applicable laws. That is, we will destroy or delete identifying information from your personal data when we have reasonable grounds to determine that (i) retaining such personal data is no longer the purpose for which it was collected; (ii) for any purpose The retention is no longer necessary for legal or business purposes, and (iii) there is no longer any other legitimate interest to retain such personal data. If you stop using our platform, or your right to use the platform and/or services is terminated or cancelled, we may continue to keep, use and/or in accordance with this Privacy Policy and our obligations under laws protecting the confidentiality of personal information Disclosure of your personal data. By law, we may securely destroy your personal data without prior notice to you.

8. Does SHOPEE disclose information collected from accessories?

8.1 In the course of conducting our business, we will/may need to use, process, disclose and/or transfer your personal data to third party service providers, representatives and/or our affiliates or related companies, and/or other Where a third party for one or more of the above items may be located within or outside the disclosure will be made in accordance with the order and regulations of the current laws. Such third party service providers, agents and/or affiliated or related companies and/or other third parties will process your personal data for one or more of the above or on behalf of us or others. We strive to ensure that our third parties and affiliates protect your personal data from access, collection, use,

● our subsidiaries, affiliates and related companies;

● sellers or buyers with whom you transact or interact on the Platform, or in connection with your use of the Services for the above purposes;other users of our platform for one or more of the above

● We employ contractors, agents, service providers and other third parties to support or supplement our business.

These parties include, but are not limited to, those who provide aSHOPEEinistrative or other services to us, such as

postal companies, telecommunications companies, advertising and media partners, information technology companies, e-commerce operating organizations and data centers

● a government or regulatory authority having jurisdiction over SHOPEE or as permitted by Section 6.2;

● In the event of a merger, divestment, reorganization, reorganization, dissolution or sale or transfer of some or

all of SHOPEE's assets, whether in an ongoing matter or in bankruptcy, liquidation or similar proceedings, the buyer or

other successor, in which personal data Assets held by SHOPEE in relation to our users are included in the transferred assets; or counterparties to business asset transactions with SHOPEE or any of its affiliates or related companies involved in the transaction; and

● third parties to whom we disclose information for a purpose and who in turn collect and process your personal data for one or more purposes

8.2 We may share information with advertising and programming service providers, including statistical and demographic information about users and information about users' use of the Services. We also share statistical and demographic information about our users and their use of the Services with advertising partners and third parties who provide advertising and re-advertising services. and/or programs.

8.3. For the avoidance of doubt, to the extent that privacy laws or other applicable laws permit organisations such as us to collect, use or disclose data in person without your consent, such legal consent will continue to apply. In accordance with the above and applicable law, we may use your personal data for recognized legal reasons, including compliance with our legal obligations, our representation, performance of our contract with you, our legitimate

8.4 Personal data submitted or contained on the website may be intercepted or accessed without authorization by third

parties, technology may not work or work as expected, or information may be accessed, misused or misused by someone through no fault of ours. However, we will implement reasonable security measures to protect your personal information

in accordance with the provisions of the Personal Information Confidentiality Act; however, absolute security cannot be guaranteed, for example, due to unauthorized disclosure caused by malicious hacking activities or through no fault of our own. A case of sophisticated attack by bad guys.

8.5 SHOPEE allows you to share videos from YouTube (“YouTube Content”) in the SHOPEE Live feature. Technically, SHOPEE uses YouTube's own YouTube API functionality. By sharing YouTube content, you agree to be bound by YouTube's Privacy Policy ( http://www.google.com/policies/privacy ).

8.6 In accordance with SHOPEE's Terms of Service, users (including any employee, agent, agent or any other party acting on or on behalf of the user) obtain the owner of other users' personal data through the use of the service ("Data Recipient"). ) hereby agree that they will (i) comply with legal provisions regarding the protection of personal data in connection with such data, including any collection, processing, storage and transfer of such data; (ii) allow SHOPEE to collect recipient personal data from or ("Disclosing Party") deletes his or her data collected from the data recipient's database; (iii) allows SHOPEE or the data disclosing party to view what the data recipient has collected about them,

8.7 Notwithstanding anything herein, the Seller (including any employee, agent, representative or any other party acting on or on behalf of the User) shall comply with all applicable laws and regulations and shall not from SHOPEE, (i) is not authorized to use such Buyer’s Personal Data unless there is a good reason to respond to Buyer’s request and to respond, process, settle or complete a transaction without the prior written consent of Buyer and SHOPEE;( ii) must stop using such information to communicate with the buyer outside of the SHOPEE platform; (iii) not disclose this buyer's personal data to any unauthorized third party without the prior written consent of the buyer and SHOPEE; (iv) ) must take appropriate security measures to protect the personal data held by each SHOPEE user, retain that data only as long as it remains necessary for the above-mentioned purposes, and in accordance with the provisions of personal data protection legislation, and delete or respond to SHOPEE request or return this data to SHOPEE as soon as possible after the transaction is completed; (v) notify SHOPEE’s personal data protection authority to retain such data only as long as it remains necessary for the above-mentioned purposes and in accordance with the provisions of personal data protection law, and Delete or return such data to SHOPEE at SHOPEE's request or as soon as possible after the transaction is completed. ; (v) inform SHOPEE's personal data protection authority to retain such data only as long as it remains necessary for the above-mentioned purposes and in accordance with the provisions of personal data protection law, and to delete or reSHOPEE such data at SHOPEE's request or as soon as possible after the transaction is completed Data is returned to SHOPEE. ; (v) notify SHOPEE's Personal Data Protection Department at @SHOPEE.com in the event of a potential data breach or other loss of this User Data.

9. Information about children

9.1 The Services are not intended for use by children under the age of 13. We do not knowingly collect or retain any personal data or non-personally identifiable information from anyone under the age of 13, nor do we collect or retain any part of our platform or other services for children under the age of 13. Parents or guardians of children under the age of 13, please supervise and ensure that personal information of children under the age of 13 in their care is not released to SHOPEE. If a custodial parent provides SHOPEE with personal information of a child under the age of 13, the parent or guardian agrees to the processing of the information of the child under the age of 13 and agrees to be governed by this policy on behalf of the ward.

10. Information Collected by Third Parties

10.1 Our Platform uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies (text files on your device) to help the platform analyze how users use our platform. The information generated by the cookie about your use of the platform (including your IP address) will be sent to Google and stored on servers in the United States. Google will use this information to evaluate your use of our platform, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also send this information to third parties where required by law, or where such third parties process information on Google's behalf. Google will not associate your IP address with any other data held by Google

10.2 We and third parties may from time to time provide you with downloads of software applications for use on the

Platform or through the Services. These applications may privately access and allow third parties to view your identifying information, such as your name, user ID, IP address of your device, or other information such as the games you play during any particular session, and any previous information you may have Cookies that have been set or have been set for you by software applications or third-party websites. Additionally, these applications may require you to provide additional information directly to third parties. The third-party products or services offered through these applications are not owned or controlled by SHOPEE.

11. SECURITY OBLIGATIONS AND DISCLAIMER OF THIRD-PARTY WEBSITES

11.1 We do not guarantee the security of personal data and/or other information you provide on third party websites.

We implement various security measures to maintain the security of your personal data that we hold or control. Your personal data is stored behind a secure network and can only be accessed by a limited number of individuals who have special access rights to our systems and who are required to keep the data secure, regardless of that individual. We recommend the use of secure servers when you place an order or access your personal data. All personal data or personal information you provide will be encrypted in our database and only accessible as described above.

11.2 In order to provide you with added value, we may select various third-party websites or applications or services to link to and frame within the Platform. We may also establish co-marketing and other relationships to provide e-commerce and other services and features to our visitors. These linked sites have separate privacy policies and security measures. Even if such third parties are affiliated with us, we do not control these linked websites/apps/services, and each website/app/service has its own privacy protections and data collection practices. A separate material, independent of us.

11.3 We are therefore not responsible or liable for the content, security measures (or lack thereof) and activities of linked websites/apps/services. These linked websites/apps/services are for your convenience only and you are therefore solely responsible for accessing them. However, we seek to protect the integrity of our platform and the links we place on each site, so we welcome feedback on those linked sites (including feedback provided when a particular site is down).

12. Does SHOPEE transfer your information externally?

12.1 Your personal information and/or data may be transferred abroad, stored or processed outside your country for one or more purposes. In most cases, your personal data will be processed by us in where our servers are located. SHOPEE will only transfer your personal data abroad in accordance with personal data protection laws.

13. How do you withdraw, delete, request access or adjust the information you provide to us?

13.1 Withdrawal of consent

13.1.1 You may withdraw your consent to the collection, use and/or disclosure and/or request deletion of your personal

data held or controlled by us by emailing the Expert. Our Personal Data Protection Officer at @ SHOPEE.com or HERE and we will process these requests in accordance with the Privacy Policy and relevant laws. However, your withdrawal of your consent may mean that we will no longer be able to provide you with services and we may be required to terminate your current relationship and/or your contract with us.

13.1.2 When you share content on YouTube, in addition to withdrawing your consent in accordance with clause 13.1.1 by sending us an email, you can also withdraw your consent to SHOPEE via Google's security settings page https://securityAccess to your personal data. google.com/settings/security/permissions.

13.2 Request to access or correct personal data

13.2.1 If you have registered an account with us, you can access and/or correct your personal data held or controlled by us in person through the Account Settings page or tab on the Platform. If you have not yet registered an account with us, you may request access and/or in person by submitting a written request to usor correct your personal datathat we hold or control. . We need sufficient information from you to determine your identity and the nature of your request in order to be able to process your request. Therefore, please submit your written request by emailing our data controller here.

13.2.2 We may charge you a reasonable fee to process your request to access personal data. If we do charge a fee, we

will provide you with a written fee estimate. Please note that we are under no obligation to respond to or process your request for access unless you agree to pay a fee.

13.2.3 We reserve the right to refuse the correction of your personal data in accordance with the provisions of the Personal Information Confidentiality Law, if the law requires and/or allows organisations to refuse the correction of the personal data in such circumstances.

14. Question, Concept or Complaint? contact us

14.1 If you have any questions or complaints about our privacy practices, please contact us here.Updated November 11, 2021.This version is effective from November 18, 2021. To refer to previous versions of the Privacy Policy, please click here.Help Community Standard SHOPEE Terms

SHOPEE Co., Ltd.

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